RESERVATIONS AGENT for LABRANDA MIRALUNA KIOTARI in RHODES

The FTI GROUP is the third largest tour operator in Europe. Headquartered in Munich, Germany, the group employs more than 12,000 people worldwide. Founded by FTI Group in September 2015, Meeting Point Hotels is an international hospitality company with a portfolio of five brands comprising more than 50 properties in 9 countries. The company’s portfolio includes LABRANDA Hotels & Resorts, Design Plus Hotels, Kairaba Hotels & Resorts, Lemon & Soul and “by MP Hotels”. Located in sunny destinations, by the beach or in close proximity to the beach, Meeting Point Hotels is dedicated to serve guests hospitality with a smile and deliver authentic experiences with a local flair.

Our six Hotels in Greece are located in Corfu, Kos and Rhodes islands and our Head Offices are in Athens. We are currently hiring for LABRANDA MIRALUNA KIOTARI in RHODES.

RESERVATIONS AGENT

Role Overview

The role effectively and efficiently operates in the Reservations Department, while he/she ensures all enquiries are professionally dealt with.

About the Role

Duties include, but are not limited to:

• Promotes hotel and engages cross-selling activities
• Ensures that the accuracy of all booking information entered in the hotel’s system, that guest history records are accurately maintained
• Ensure hotel's website is checked daily for new reservations, amendments, and cancellations
• Has excellent knowledge of all segments (FIT, Corporate, Groups, wholesalers, Travel agents, airlines, RFPs, associations)
• Ensures that all incoming and outgoing room reservation requests are attended and handled as per the hotel's standards and procedures
• Attracts guests and enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and increase revenue
• Follows through arrival lists (arrival times, rates, etc.) from the day prior to the guest arrival until check-in
• Completes follow through of no-show and late cancellation charges
• Ensures communication with other departments (Operations, Finance, Guest Services, Sales, Housekeeping) to provide a seamless service for our guests

Core competencies, knowledge and experience:

• Professional appearance and excellent social skills
• Able to work a flexible schedule according to business needs
• Ability to handle multiple tasks
• Ability to streamline functions and passion to learn and grow
• Strong interpersonal skills, including written and oral communication skills
• Comfort dealing with ambiguity and the ability to work independently
• Excellent communication and presentation skills

About you

• Bachelor's degree in Business Administration, Hospitality, Accounting or equivalent  
• At least 1 or 2 years of experience in similar position
• Fluent knowledge of the English language (written & oral)
• Knowledge of the German, French or Italian language will be considered an asset
• IT and Computer Literacy
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and hotel profit

Desirable Qualifications

• Previous experience in the hotel/hospitality industry
• Knowledge of SiHOT

Core competencies as per FTI Group Behaviours

• Professional ethics
• Exceptional verbal, written, and presentation skills
• Collaboration and teamwork
• Eye for detail
• Flexibility and adaptability
• Time management
• Working under pressure
• Problem solving/Critical Thinking

Position Physical Requirements:

• There are special no physical requirements

Special working conditions

• On site

Span of control

• The position reports directly to the Reservations Manager
• The position cooperates closely with the hotel management 
• The position cooperates with the Department Heads at the hotels

Scope of employment

• Full time
• Fixed term contract

If you think you have what it takes, please send us your resume along with a photo at Αυτή η διεύθυνση ηλεκτρονικού ταχυδρομείου προστατεύεται από τους αυτοματισμούς αποστολέων ανεπιθύμητων μηνυμάτων. Χρειάζεται να ενεργοποιήσετε τη JavaScript για να μπορέσετε να τη δείτε.  .

Only shortlisted candidates will be contacted.

This Job Profile sets out current responsibilities of the jobholder that may vary from time to time without changing the general character of the position or the level of responsibility entailed.

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